Terms of service.
Please have a careful read of the following terms and conditions before booking.
Booking and Payment
The full price of the selected service will be taken at the time of booking.
Pricing is not subject to change following the completion of purchase.
Following the transaction, no payment information will be saved by this website.
Cancellations, Refunds and Rescheduling
Any cancellations made up to 48 hours prior to the scheduled appointment are eligible for a full refund, excluding processing fee.
Any cancellations made less than 48 hours before the scheduled appointment are non-refundable.
Rescheduling requests can be made at any time before the scheduled appointment at no extra charge, although it is advisable to contact us at the earliest convenience to make this request.
Any rescheduling requests made after a failure to turn up for the originally scheduled time will have to be treated as a new booking subject to the full service price.
Copyright and Ownership
Following the appointment, no copyright shall be placed on any of the saved images, all of which, once made available for the client to download, will be owned solely by the client.
The images will be stored on a digital file for up to 4 months after the appointment before being permanently deleted.
Matthew Kay will request the use of the images for promotional uses on this website and social media such as Facebook and Instagram, but this will entirely be at the consent of the client.
Following the images being made available to the client, Matthew Kay holds no responsibility for the use of any of the images in any capacity.
Following the editing of images selected by the client, no images will be altered in any further manner by Matthew Kay.
FAQs
What should I wear for the shoot?
For professional Acting Headshots, it is recommended that you wear warm, neutral coloured clothing. Best not to take too much attention away by wearing anything busy; plain shirts and jumpers over anything multicoloured or patterned.
For Corporate Headshots, either a suit or smart casual attire is most suitable, depending on the specifics of your career aspirations.
For anything personal or more specific pertaining to either of the above types of headshots, I am happy to accommodate your preference and to provide personal recommendations. Just head to the Information page to send me a message at any time before or after booking an appointment.
What should I do regarding my hair and makeup?
In regards to makeup, whatever you are most comfortable with. I can assure a professional and beautiful photo regardless of whether you are or aren’t wearing makeup, however.
In regards to styling your hair, it is still your choice, but I would recommend not altering it too much from how you ordinarily wear it.
Can I bring anyone with me to the shoot?
Absolutely. I am more than happy to accommodate anyone you wish to bring with you to the shoot.
How do I book an outdoor shoot?
The specifications for each service mainly pertains to the duration and number of edited images I will provide. If you want to get more than just headshots out of the appointment, simply send me a message with any specifics you have. I will send my recommendations for which service to provide and will be happy to accommodate any requests I feel I can fulfil.
When are you available?
I am typically available between 10am and 5pm on both weekdays and weekends.
Where will the shoot be held?
I am based in Eltham in South East London, close to Lewisham and Greenwich. Nearest stations: Eltham and New Eltham.